Once ordered, how soon will my water cooler be delivered?
At AquAid we aim to work with your our customer and will do all we can to ensure that we can meet all your requirements. We will aim to schedule both the installation of your water cooler and any delivery’s to what suits you best –we can generally deliver bottle-fed water coolers within 48 hours and plumbed-in coolers with 3-4 days.
How often will I get a water delivery?
You will automatically be placed onto our fortnightly delivery round, which means that we will delivery to you on the same day every 2 weeks. This way we both can determine the quantity of water that you require to keep you hydrated during the two weeks.
What if I run out of water?
AquAid offers all our customers a free of charge 24hour emergency service should you run out of water. We know the importance of keeping hydrated and will always do our best to avoid situations that will leave you without any drinking water.
Do I have to keep placing orders for water?
No, you will automatically receive a visit from our delivery drivers every fortnight regardless of whether you need water. Should you have adequate water you can simply send us away.
Is there a minimum quantity of water that I have to order?
No, we will however try to ensure that you have enough water to keep you going for the two weeks until we automatically visit you again.
How often will my water cooler be serviced and do I have to call to book the service?
As per the EDWCA guidelines, we sanitise all mains fed water coolers every 6 months and bottle fed water coolers will be serviced every 3 months. The service will be carried out by our very experienced service technicians and should take no longer than 20 minutes of your time. You do not need to remind us to service your machine. Our systems automatically let us know as and when your machines are due for their service.
What do we do with the empty water bottles?
All empty bottles will be collected from you as and when we deliver to you. Our fortnightly visits therefore will not leave you in a situation where you have bottles all over the office impeding your way. AquAid is fully aware of the impact these bottles have on the environment and therefore will do all we can to prevent them being dumped into landfills. All bottles go through a strict cleaning process and should they pass our quality control will be re used. All bottles that are rejected get broken down into tiny pieces and are recycled.
Also be aware that you pay a deposit for bottles – if you don’t return them, this money will be lost.
Do you supply any other products besides water?
We have a wide selection of drinking products available from rich roast coffee or a warming cup of soup or hot chocolate to sugar free natural flavours. We also have a selection of accessories that work well alongside your water cooler like water cooler mats, bottle racks and many more. Please give us a call to find out more about these products.
How do the donations to charity work?
AquAid are very proud of our association with the charities that we work with. With every bottle of water that we supply a 30p donation is made to The Africa Trust along with a £20 donation when a Mains Fed Water Cooler is installed. Christian Aid also receives a 10p donation with every bottle of water that we supply. To date we have donated in excess of 6 Million pounds
Are you Nationwide and can you deliver to all our offices?
Yes we are nationwide; our 29 distribution centres allow us to offer you the premium service that you should expect from your water cooler company. It is this dedicated level of service that ensures AquAid customers are happy and stay satisfied at all times.
