You Have Questions. We Have Answers.
Which water cooler is best for me – should I have bottle-fed or mains-fed?

Once ordered, how soon will my water cooler be delivered?
We aim to schedule both the installation of your water cooler and any deliveries at your earliest convenience; we are generally able to deliver bottle-fed water coolers within 48 hours and plumbed-in water coolers within 3-4 days.
How often will I get a water delivery?

Do I have to take a set number of bottles per month?

How do I safely change a 18.9 Litre Water Cooler Bottle?

What if I run out of water?

How often will my water cooler be serviced?
As per the EDWCA guidelines, we sanitise all bottle-fed water coolers every 3 months and mains-fed water coolers every 6 months. The service will be carried out by our EDWCA accredited service technicians and should take no longer than 20 minutes of your time.
Do I have to call to book the service?

Do you have call centres?

Are you nationwide and can you deliver to all our offices?

Do you supply any other products besides water?

Do you recycle the water bottles?

What do we do with the empty water bottles?

How do the donations to charity work?

How much have you donated to charity?
Thanks
to your support, we have to date donated in excess of £12 million and have helped bring life-saving water to more than 2 million people.
