by Belinda Ollewagen | May 8, 2018 | aquaid, water cooler
Choosing the right water cooler or water boiler for your company is not always an easy task. Once you’ve established what your needs are, you have to shop around for a reputable supplier and then choose from a myriad of different models and plans. It’s a long-term investment and can seem costly, which is why when choosing between suppliers, people sometimes tend towards the cheaper option, thinking they’ll save money in the long run, but what so many forget is the service element and how that can incur unnecessary costs and lost productivity over time, particularly when a machine breaks down or your office runs out of water.
Imagine the following scenario: an employee discovers the water cooler is broken and spends a few minutes trying to figure out what’s wrong; eventually they realise there’s nothing they can do, so they report it to the office manager – 10 minutes wasted. In the interim, other staff members attempt to use the water cooler only to be disappointed; they then spend a few minutes complaining amongst themselves and struggling to get back to whatever tasks they were busy with – 10 minutes wasted. The office manager puts a call through to the supplier – if it’s a national call centre, research shows that we can spend upwards of 27 minutes on hold waiting for someone to address our problem – 27 minutes wasted. Once the office manager finally reaches the right person who can deal with their issue, they then spend more precious time explaining what’s wrong and why they require a call out – 5 minutes wasted.
If you ever want to know what constitutes bad service, spend some time reading through any of the review aggregators online – it may take days before someone can come out to repair your machine, and if the supplier runs an inefficient service where miscommunication runs rife, it may take more than one visit before your water dispenser is fully functional again. Let’s assume, conservatively, that it takes three days before your water cooler is up and running again. During that time, frustrated employees will spend time querying the progress of the repair and even more time complaining about their lack of access to water – over those three days, there will be at least 60 minutes wasted. Not only will they waste time complaining, but studies show that their general unhappiness will further impact their productivity, so even when they’re not specifically querying or complaining, their efficiency will still be affected.
With a bad supplier, each step along the way is wasted time, lost productivity and eventually lost revenue. If we add together all that lost time, it comes to a total of 112 minutes wasted and if we want to allocate a monetary value to that loss, we can work on the average wage in the UK of £13.94 per hour or 23 pence per minute – which means your company has wasted £25.76 thanks to a bad supplier.
By contrast, when you use a leading water cooler supplier like AquAid, you can rest assured that excellent service and customer satisfaction are of paramount importance. AquAid may be nationwide, but they don’t have call centres; each office has its own administration and delivery department which means your call goes directly where it needs to, and if the above scenario was to happen, they would provide a quick and efficient turnaround that would have you back online in typically 24 hours. AquAid customers spend on average £30 per month or £360 per annum. When shopping around for reputable water cooler suppliers, people will often choose the least expensive option allowing a saving of 5% or in this case £18 per year to sway them, but as becomes evident over time and in the scenario above, that saving is quickly lost to bad service. While AquAid may seem slightly more expensive than some of the entry-level water cooler suppliers, their efficiency and attention to detail will ultimately save you time and money in the long run – unlike a bad supplier, which could end up costing you far more than you’d envisaged.
by Fern Shaw | Apr 10, 2018 | aquaid, water cooler, Water Coolers
When we see the most recent statistics of how many people in the UK make use of the internet, these figures probably won’t come as any surprise. What may be surprising though are the demographics of online use.
According to a statistical bulletin from the Office of National Statistics:
- In Quarter 1 (Jan to Mar) 2017, 89% of adults in the UK had recently used the internet (in the last 3 months), up from 88% in 2016; while 9% had never used the internet, down from 10% in 2016.
- Virtually all adults aged 16 to 34 years were recent internet users (99%), in contrast with 41% of adults aged 75 years and over.
- 90% of men and 88% of women were recent internet users, up from 89% and 86% in 2016.
- Recent internet use among women aged 75 and over had almost trebled from 2011.
- Northern Ireland is catching up with the other UK regions in recent internet use, reaching 84% in 2017; however, it remained the region with the lowest recent use.
At AquAid, we believe it’s of paramount importance to be at the forefront in being able to offer our customers easy access to our wide range of water coolers, water related products and water services.
In view of this, we developed a website some 12 years ago, which we’ve constantly striven to keep as user friendly and informative as possible. In keeping with this philosophy we launched a new website in January 2017, introducing a cleaner, more modern look whilst also incorporating a significantly more user-friendly operation.
Looking at the above stats and considering the marked increase in online queries we receive on a daily basis, this has definitely been of benefit to both our customers and ourselves.
Based on the successes brought about since the launch of our new website, we’ve looked at a number of customer-centric options. The most recent addition is the new Place an Order / Book an Engineer feature.
Should you wish to contact us online, whether you have a query or enquiry, require information or would like to order a water cooler, order your bottled water or book a service, all you need to do is simply click on the Place an Order / Book an Engineer button at the AquAid website, fill in your information, press send and we’ll take it from there
by Belinda Ollewagen | Mar 28, 2018 | aquaid, Hot Water Taps, instant tap, Water Coolers
Many studies have examined the varying effects of dehydration on performance. Apart from the obvious fact that our bodies need water to survive, all studies unequivocally prove that dehydration negatively affects mood, cognitive performance, mental recall, and therefore productivity. The law stipulates that there needs to be easily accessible drinking water at any place of work. Responsible employers provide this in the form of water coolers, water boilers or hot water taps for health and safety reasons, but an added benefit is that hydration aids productivity which is always good for business.
While we are all familiar with the well-documented, adverse effects of dehydration, we turn to another study which takes a more positive approach – rather than withhold water, what happens when we give water? In their paper entitled Effects of hydration status on cognitive performance and mood, Masento and Reekum looked at studies across a variety of different subject groups to ascertain if water intervention improved performance.
Drinking water improves visual sustained attention
Young adults were given varying amounts of water and then asked to complete a rapid visual information-processing task. The researchers found that the group receiving the most water (330ml) performed the best while the group that received no water performed the worst. Across a number of studies, where the experimental design and also the amounts of water given were changed, the result remained the same – water consumption improves the cognitive function of visual sustained attention.
Drinking water improves simple reaction time
Adults were asked to rate their thirst levels, they were then assigned to a nil-water or water group and asked to perform a simple reaction time task. Those subjects who’d identified themselves as thirsty and were in the nil-water group performed significantly worse than their counterparts. Not only did the study show that drinking water improved simple reaction time, it also showed the importance of baseline hydration levels – those participants who were thirsty at the start of the experiment were potentially mildly dehydrated which already slowed reaction time.
Drinking water improves mood
Young adults were randomly assigned to nil-water and water supplementation groups, and then asked to complete a range of cognitive tasks and mood ratings. In the groups that were given water, their mood ratings were improved – they reported feeling calmer and more alert immediately after drinking the water.
It’s clear to see that water intervention enhances performance, and as improving productivity is essential in the workplace, it’s also clear to see why water dispensers are crucial to the office set-up. At AquAid we have a wide range of water coolers to choose from, but if you’re in the process of updating your current breakout area or refreshment point, consider installing AquAid Instant Taps. Hot water taps can provide instantly ready boiling, ambient or chilled water at the touch of a button; they are also stylish, compact, efficient and cost-effective. If you want to increase productivity in your office, contact AquAid today – we will help you find the best water solution for your needs.
by Fern Shaw | Feb 20, 2018 | Water, water cooler
With the all-encompassing advent of our world online, I have been wondering for some time now if puns just aren’t the things of beauty they once were. Post millennium there are more social media pun dedicated pages than you could shake a stick at. I’ve also noticed (an observation, not a criticism) that quite a few are really reaching.
One can’t help but think that if puns are becoming obsolete (by the mere fact that there are just too many of them being churned out to be of any relevance) are the other witty extensions of language soon to be on a slippery slope of obsolescence?
While you ponder these thoughts, we’d like you to consider the raison d’être behind the rather pun filled headline of this blog.
As I’m sure you’ve gathered, what we’re asking (a perennial favourite) is are you adequately (AquAidly) hydrated? If not, why not? Is it because you’re unsure of what qualifies as adequate hydration? Well, there we can help.
Being as we are a water and water cooler provider of some 20 years, it’s our business to know all about proper hydration. We’re constantly checking to ensure that we’re up-to-date about all things drinking water related.
One of the ways that we pass on this information to you, dear online reader, is by providing a quick reference guide at our website. That’s here.
Aside from that, we have over 22 AquAid branches throughout the UK, staffed by highly experienced water knowledgeable teams who are more than equipped to provide you with the right water provision solution tailor-made to suit your hydration requirements.
We can’t, of course, make you hydrate properly as that’s certainly up to you. We’re also not using the terms – lead-horse-water-drink in here, perish the thought – but we are hoping that you recognise for your own health and well-being how important it is to make sure that you are aware that in order to perform at your peak, whether at work or play, you need to be adequately (AquAidly) hydrated.
We’d love to be able to assist. Contact us today.
by Belinda Ollewagen | Feb 19, 2018 | Hot Water Taps, instant tap, water cooler, Water Coolers
Instant Taps are growing in popularity and there’s been an increase in demand particularly in office breakout areas and at hotels and conferencing venues where sleek and stylish water-point alternatives are preferred. If you’re in the process of refurbishing or considering making any changes to your current refreshment area, consider the benefits and convenience of these aesthetically pleasing taps.
Versatile & Flexible
Instant Taps are versatile enough to cater for whatever your water needs may be. The AquAid Instant Tap can dispense boiling and ambient water at the touch of a button – it is adaptable to include a chilling system as well, which means that all your water needs can be met in one elegant solution. Alternatively if chilled water is your only requirement, the AquAid Chill Tap can dispense cold water at your preferred temperature. Flexible installation options allow Instant Taps to be fitted with a drain-away tray mounted into a countertop away from the sink, or they can be fitted on the edge of the sink or draining board itself.
Sleek & Compact
Beautifully designed, Instant Taps provide a sleek and stylish alternative to traditional water dispensers and boilers. Perfect for boardrooms, conferencing and refreshment stations, their versatility in terms of being able to dispense boiling, ambient and chilled water all from one tap also means they take up far less space than their traditional counterparts. Sunk into the countertop with the water boiler and/or chilling unit discreetly hidden underneath the worktop, they are compact and space-saving, allowing seamless integration into your office kitchen or breakout area.
Efficient & Cost-Effective
The main advantage of Instant Taps is in the name – it’s instant. The fact that there’s instantly-ready and limitless boiling or chilled filtered water at the ready is hugely convenient, and it saves a great deal of time too. Waiting for a kettle to boil is no longer necessary; everyone can enjoy their drink of choice at the touch of a button, making Instant Taps one of the most efficient additions to any refreshment area. And because hot water taps use less water – typically people fill a kettle with more water than they need – it’s a resource and energy-efficient option too, saving you both time and money.
Versatile and flexible; sleek and compact; efficient and cost-effective – all compelling reasons to install the AquAid Instant Tap or AquAid Chill Tap. Rest assured that whatever your water needs may be, we’ll help find the best solution for your office or organisation.
